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ELWELL

GUESTHOUSE

BOOKINGS

When a booking is made we require a valid credit or debit card number to secure the room. If no card number is available we will require a deposit for 50% of the value of the booking for one night's stay or the cost of the first night for a booking of more than one night. Cheques, made payable to Elwell Guesthouse, should reach us at least one week before the date of the booking. We only accept bookings from adults, i.e. 18 or over. We do not generally accept children under 12 except at our discretion. Infants in a cot may stay at no charge. We accept payment by most major credit and debit cards and in cash or by cheque (made payable to Elwell Guesthouse) provided it is covered by a cheque guarantee card for the full amount.

 

Please note that we do reserve the right to request full payment upon arrival or at any time during your stay.

 

 

CANCELLATIONS

If you have to cancel your booking within 10 days of the due date, we will take reasonable steps to re-let the room(s). If we are unsuccessful we will, at the end of the booking period, take a payment of the booking fee less the cost of breakfast, not taken, as compensation. If we are successful in re-letting we will return any deposit. When a reservation is secured using a credit or debit card, it will be debited with the cancellation charge unless another arrangement is made. It is possible to take out insurance to cover any loss and this is recommended. Please note that a small charge might be made in the event of a cancellation or refund to cover the cost of postage and fees incurred.

In the event of non-arrival i.e. no-show, payment will be taken. If, for any reason, we cannot provide the room(s) booked we will make every effort to find similar accommodation at another guesthouse if you wish and any deposit will be returned.

 

 

 

CHECKING IN

Check-in is from 4 pm to 7 pm  unless otherwise arranged. On the day of departure, all rooms should be vacated by 10.30 am. Please ensure you leave your keys on departure.

 

 

 

PET RULES

Please bring their own beds as dogs are not allowed on the beds or other furniture. If they have been in the sea and still wet we have a hosing area and towels. Please do not let your dog chew anything that may stain or ruin the carpets. Please check you pet for fleas before arrival. Pets cannot be left unattended in the room with the exception of breakfast but all liability for damage is with the owner. Please keep dogs on the lead in the house as we often have several staying  together. Trays can be provided for water and feeding bowls. All waste can be disposed of in the park a few minutes away.